Contact our customer success team

Need assistance? Check our contact Customer Success guide to connect with CIT’s customer success team efficiently and effectively.

Our Success Services​

Elevating your technological journey with unmatched support

Technical Inquiry Management

Precision & care define our approach to resolving your technical concerns efficiently

Quoting for Hardware & Software

Receive transparent, detailed quotes to simplify & inform your technology investment decisions

Invoice & PO Assistance

A click away, we bring clarity to your invoices and purchase orders, ensuring peace of mind

FAQs

Our mission is guiding your success, and part of that is answering your questions in the most effective way possible. Below are some frequently asked questions we receive:

What is the response time I can expect from CIT's Customer Success Team?

Our commitment to immediate and efficient support means you can always count on the dedicated IT member on your team. For rapid resolution, our direct phone line is always available during core business hours, from 8:00 AM to 5:00 PM CST, Monday through Friday, excluding holidays. While we work diligently to resolve your issue right away, you can expect a dedicated response to all emails within 24 business hours. Our goal is to ensure a reliable, seamless experience, turning your questions into answers and getting you back to business quickly.

Can I call the Customer Success Team for a quick question about my invoice?

Absolutely! We are your dedicated IT member, and we believe in forging connections that last. We genuinely welcome all questions and queries, whether it’s a quick question about your invoice or a complex strategic need. Our direct phone line is always best for rapid resolution. For thorough requests that need a detailed response, email allows us to provide the most comprehensive solution. Your seamless experience is our priority.

How detailed should my information be when I reach out for a quote?

At CIT, we value clarity and precision. Every detail you provide is a vital input for building your customized solution. The more context you share, regarding your current hardware, software needs, and business goals, the more accurately and strategically we can tailor your quote. This collaboration ensures we design a solution that truly aligns with your evolving needs.

What time is the support team available?

Your success is our priority, which is why our dedicated team is here to support you when you need us most! Our team is available and ready to assist you from 8:00 AM to 5:00 PM CST, Monday through Friday. We do observe major holidays, but we always ensure any changes to this schedule are communicated promptly so your experience remains seamless and reliable.

How do I know which hardware to request for a new workstation?

You don’t have to navigate that alone we are the experts on your team. Our commitment is to provide innovative and customized solutions for each customer’s needs. We use our expertise and your detailed requirements like the type of work you do and the software you run to give you a strategic assessment. This ensures we recommend the perfect hardware for maximum efficiency and seamless growth.

Haven’t found your answer? Contact our Customer Success Team for personalized support at 651.255.5795 or via email at success@citsolutions.net.

Get in touch

Whether you’re looking to explore our services further or are looking to connect with our CIT Services, our team is ready to guide you toward achieving your goals.

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