Cybersecurity Incident Response

Rapid response when every second counts. 

Steps to take

during a cybersecurity incident ​

01

Stay calm & assess the situation

02

Contact CIT's incident response team immediately

03

Provide us with key information about the incident

04

Follow our guidance to contain the threat

05

Collaborate with our team

What is incident response?

Incident response is your organization’s tactical playbook for managing and mitigating cybersecurity breaches. It’s not just about reacting—it’s about strategically navigating through a crisis to minimize damage and restore operations safely and swiftly.

Key components of effective incident response: 

Why choose CIT for incident response?

After hours availability

Cyber threats don’t just happen from 9-5

Rapid response times

We’re by your side within minutes

Expert cybersecurity team

Leveraging years of experience with our in-house experts

Our incident response process:

Preparation

We work with you to create tailored incident response plans, ensuring you're ready for any digital curveball. Without a robust incident response plan, businesses risk significant financial loss, reputational damage, and operational downtime.
Step 01

Detection & analysis

Our advanced tools and expert team quickly identify and assess threats, providing you with actionable insights.
Step 02

Containment

We swiftly isolate threats, preventing further damage and protecting your critical assets.
Step 03

Eradication

Our team thoroughly removes all traces of the threat.
Step 04

Recovery

We guide you through a strategic recovery process, getting your systems back online securely and efficiently.
Step 05

Post-incident activities

We conduct comprehensive reviews, transforming incidents into valuable learning experiences to fortify your future defenses.
Step 06

Your questions answered

If I have cybersecurity insurance, should I contact them or CIT first?

Time is your most critical asset during a breach. For major security incidents, contact your insurance provider immediately to fulfill policy requirements. Once engaged, call CIT’s emergency cybersecurity services line to activate our Managed SOC. Our team provides 24/7 readiness, moving instantly into our proven response process: we identify the threat, achieve rapid containment to stop the spread, and begin the recovery of your critical systems to minimize downtime.

Can CIT help if we don't have an in-house IT team?

Absolutely. CIT excels in bridging the gap for businesses of all sizes. We become the IT member on your team, providing the expert support you need during a “security nightmare”. Whether you are a small business or a large network, we act as a high-performance support system, guiding you through the complexity of data breach recovery with a clear roadmap so you can focus on your business while we handle the digital frontier.

What types of incidents does CIT handle?

We are your digital fortress against an evolving landscape of threats. CIT provides specialized ransomware removal services, handles business email compromises, and counters sophisticated denial-of-service attacks. By leveraging our Autonomous Security Platform, we provide the AI-driven threat detection necessary to combat both common and advanced cyber threats 24/7.

How does CIT ensure the confidentiality of our data during incident response?

Integrity is our foundation. We protect your sensitive information as if it were our own, adhering to strict NIST 2.0 standards and maintaining SOC 2 Type II certification. Throughout the response process, we employ robust encryption and physical security protocols to ensure your data remains confidential while we neutralize the breach. Our goal is to transform a stressful vulnerability into a secure, future-proof framework.

Can CIT help us develop an incident response plan?

Yes. We believe in proactive strategy over perpetual defense. CIT doesn’t just react to crises; we help you build audit readiness through customized incident response planning. Our experts work with you to identify potential “evil” before it strikes, creating a dependable routine for your team that turns potential obstacles into a competitive advantage.

Get in contact

Get support

This form is intended for urgent incident response only. If you are experiencing a critical security incident that requires immediate attention, please proceed with filling out this form.

For general inquiries, support requests, or non-urgent matters, please visit our contact page.